This Refund Policy applies to all purchases made on methodisteducation.net, operated by SofitConnect OÜ (“we”, “our”, or “us”).

By purchasing and enrolling in our courses, you agree to the terms outlined below.

1. Nature of Services

MethodistEducation.net provides digital educational content and online courses.
All products are intangible, digital services, delivered electronically upon enrollment.

2. EU Right of Withdrawal (14-Day Cooling-Off Period)

Under EU consumer protection laws, you have the right to withdraw from a digital purchase within 14 days without giving any reason.

However, by purchasing and enrolling in a course on our platform, you expressly agree that:

  • Immediate access to digital content will be provided after purchase, and
  • You waive your 14-day right of withdrawal once the course access has begun

This waiver is in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU).

3. Refund Eligibility

Due to the nature of digital products, refunds are only granted under limited circumstances:

3.1 Eligible Cases

You may be eligible for a refund if:

  • You were charged multiple times due to a technical error
  • You did not receive access to the course due to a system failure
  • There is a major technical issue that prevents course access and cannot be resolved within a reasonable time
3.2 Non-Eligible Cases

Refunds will not be granted in the following situations:

  • You changed your mind after purchase
  • You did not complete or access the course
  • You are dissatisfied with subjective aspects (e.g., teaching style, expectations)
  • You forgot to cancel or no longer need the course
  • Partial use or consumption of course materials has occurred
  • Failure to read course descriptions before purchase
4. Chargebacks & Disputes

If you initiate a chargeback without contacting us first:

  • We reserve the right to suspend or permanently terminate your account
  • You may lose access to all purchased courses
  • We may provide evidence to payment processors to dispute the claim

We strongly encourage contacting our support team before initiating any dispute.

5. Refund Request Process

To request a refund (if eligible), you must:

  • Submit your request within 7 days of purchase
  • Email us at: contact@methodisteducation.net
  • Include:
    • Full name
    • Email used for purchase
    • Transaction details
    • Reason for request

We aim to respond within 3–5 business days.

6. Processing of Refunds

If a refund is approved:

  • Refunds will be issued to the original payment method only
  • Processing time may take 5–10 business days, depending on your payment provider
7. Service Availability Disclaimer

We strive to provide uninterrupted access, but we do not guarantee:

  • Continuous or error-free availability
  • Compatibility with all devices or browsers

Temporary technical issues do not automatically qualify for refunds.

8. Abuse of Refund Policy

We reserve the right to:

  • Deny refund requests in cases of suspected abuse or fraud
  • Block users who repeatedly request refunds or disputes
9. Contact Information

For all refund-related inquiries:

SofitConnect OÜ
Narva mnt 5
Tallinn, Estonia
Email: contact@methodisteducation.net

10. Policy Updates

We may update this Refund Policy at any time.
Changes will be posted on this page with a revised effective date.

Refund Policy